FAQ

Can I modify for cancel my order after it's been returned?

If you need to modify your order, please email us at scoutsboutiquecs@gmail.com as soon as possible.

If you wish to cancel your order, please also email us. Keep in mind that we only process cancellations for store credit.

What happens if my package is lost or stolen?

If your package is lost or stolen, you'll need to contact UPS or USPS directly to file a claim.

We recommend doing this as soon as possible. If you need any additional information from us to support your claim, please email us at scoutsboutiquecs@gmail.com. Please note that chargebacks are not the appropriate way to resolve lost or stolen package issues.

I missed my return widow. Can I still return my item?

Unfortunately, no. To ensure fairness and consistency for all our customers, returns must be initiated and returned within the specified timeframe. We are unable to accept returns outside of our stated return window. 

My return was accepted, but I missed the 5-day return window to ship it. Can I still send it back?

No, once the 5-day shipping window (after return approval) has passed, we are unable to accept the return. If the item is still sent, it will be shipped back to you.

Important: If your tracking shows that your item was not scanned within the 4-day window, but you did drop it off on time, please provide a receipt or slip from the post office showing the date and time of drop-off. With this proof, your return can be manually approved. Please email an image of the receipt or slip to scoutsboutiquecs@gmail.com.